Return and Refund Policy for AquaNaut
Last Updated: 13 May 2024
1. Introduction
Welcome to AquaNaut! Our return and refund policy outlines the rules and procedures for handling returns, exchanges, and refunds. By using our website, you agree to comply with these terms.
2. Returns and Exchanges
- We accept returns and exchanges within 7 days from the date of purchase.
- To be eligible for a return or exchange, the item must be in its original condition, unused, and with all tags attached.
- Returns for size change is not accepted.
- Certain products may be exempt from returns (e.g., personalized items, perishable goods, digital downloads).
3. Refunds
- We offer refunds for returned items.
- Refunds will be processed within 7 Days after receiving the returned product.
- Once product is received, the refund will be processed and credited to your account within 7-14 days.
- Shipping costs are non-refundable.
4. How to Initiate a Return
- Contact our customer service team at support@aquanaut20-02.com or WhatsApp us to request a return.
- Provide your order number and details about the item you wish to return.
- We will guide you through the return process.
5. Restocking Fees
- We do not charge restocking fees for most returns.
- However, certain items may be subject to a restocking fee (e.g., custom-made products).
6. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 7 Days of delivery.
- We will arrange for a replacement or issue a refund.
7. Return Shipping
- Customers are responsible for return shipping costs.
8. Contact Us
If you have any questions or need assistance, please reach out to our customer service team at support@aquanaut20-02.com
